Better By Design is now well and truly under way.
We have begun our design journey with the 15 organisations that are committed to the opportunity of Better by Design to help shape their organisations’ futures. All are in unique situations, but what is common is the overwhelming sense that Better By Design has come along at the right time for them.
The Better By Design team has been working with many voluntary sector organisations over the last few years. It is a challenging but exciting time for those who are prepared to think creatively and innovate.
Many of the organisations we’re working with are struggling with a lack of capacity and a diminishing pot of funding to draw on, but all have high hopes of becoming more sustainable and better able to meet the needs of their users. They have an abundance of optimism and ideas for how they can redesign services by drawing on user insight and innovative design techniques, and they have enthused us with their energy, their ideas and their willingness to change.
We are excited be working with an inspiring and great group of organisations and are determined to capture the wider contribution of the programme for the Scottish voluntary sector along the way.
This blog will help us do that. Here we will chart the 15 organisations’ steps along the way and create a space for learning and sharing ideas.
Keep an eye out for updates from the organisations, information on the service design tools we’re using and how they have helped the Better by Design organisations, and insights from service users. But in the meantime, you can find out a little bit more about the 15 organisations we’re working with to be Better By Design, and read up on two service design tools – personas and user journey maps – that we may draw on in the near future.